The process begins with an acknowledgment confirming that we’ve received their message.

We aim to respond within 24-48 hours, and for more complex issues, we provide updates to keep the customer informed.

Depending on the nature of the concern, we offer appropriate solutions, which may include a refund where applicable, or detailed guidance and support for product-related questions or troubleshooting.

To ensure complete satisfaction, we may follow up after the resolution to confirm that the issue was addressed to the customer’s expectations. Our priority is to make the experience positive and hassle-free.